What’s your return policy?
Return within 30 days of purchase for full refund. No questions asked.
Do you have customer service?
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions.
There are three methods you may use:
- You may schedule a call for a time convenient for you.Request a call using E-mail or Text and we will call you back at the appointed time.
- Call relating to set-up are completely free for the first 30 minutes. Additional time is billed at $19.00 per 15 minutes, however this is rarely necessary because set-up usually runs very smoothly.
- Calls relating to tax issues that require a CPA or EA are billed at $37.00 per 20 minutes.
We encourage you to get your questions organized before you call and try to stay on topic when you call so that you get good value for your money.You will be billed only after your call so if you are not satisfied you do not have to pay.
However, if you do not pay and it seems unreasonable to us then it is possible that we may not take any more paid technical or tax calls unless your account is up to date. We will try to work with you because we understand you already have financial difficulty.